Online Portal Registration

The way you engage with LCS is changing.

About the change

If you would like to find out a bit more about the LCS Online Support Portal initiative, why we are implementing this change, and how this will affect you, please spare a few minutes of your time to watch the information video below:

 

How to register for the Portal

Registering for the Portal is easy. Simply fill in the form below with accurate information and once you are happy everything is correct, submit the form. You will receive a prompt if your application is successful and from then you just need to wait to hear from LCS who will email you with your login details.

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LCS Online Portal Registration
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Using the Portal

We have created some instructional videos for you to watch that explain the basics of using the Portal. While it is designed to be as simple as possible, we recommend that you take the time to view these videos before using the Portal to ensure you can raise support requests easily, and efficiently.

 

  • portaltitle1

    Raising a new support request

    In this video, we demonstrate how LCS Clients can access the Online Service Portal and use it to create support requests that will be automatically raised with the LCS Technicians.

  • portaltitle2

    Reviewing an existing support request

    This video explains how you can take a look at your existing requests you have raised with LCS and track the progress the technicians are making without the need for a telephone call.

  • portaltitle3

    Changing password and personal information

    This video provides a guide on how to update any personal information that you need to change on a permanent basis i.e. Surname after marriage, Portal login password.

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More Information

Below we have included 2 relevant articles from our Knowledge Base section of the website that describe how you can choose the correct priority for your support request. You can find more useful guides just like this on our Knowledge Base webpage.

 

What are the types of priority?

All Service Requests submitted to LCS are assigned a Priority.
The Priority determines the maximum length of time before that request is assigned to an LCS Service Desk Technician for a response and troubleshooting.

Priorities should be determined by how the request effects you or your co-workers, and the impact that has on the business.

Priority image_High - 1 working hour

Example of a Priority 1 call would be:
‘Our Sales Order program will not open on any machine’
The above example is having a high impact on the business. Situations where issues adversely hinder the flow or halt business process or trading are high priorities. As a Priority 1 call, an LCS Service Request Technician would be assigned to the Request within 1 working hour.

Priority image_Medium - 4 working hours

An example of a Priority 2 call would be:
‘My printer isn’t printing out any of my documents, but it works for other users.’
The above example is having a medium inconvenience on the user, but isn’t holding back business in the immediate. An alternate printer within the business could be used in the interim. As a Priority 2 call, an LCS Service Request Technician would be assigned to the Request and inform you of that fact via email/telephone within 4 working hours.

Priority image_Low - 1 working day

An example of a Priority 3 call would be:
‘An application on my PC is asking for me to update it, but I do not have administrative rights. The application is still working, I just have to click an Update Later button’.
The above example is having a minor inconvenience on the user, but is easily circumvented in the meantime. As a Priority 3 call, an LCS Service Request Technician would be assigned to the Request and inform you of that fact via email/telephone within 8 business hours.

What priority should I choose; Low, Medium or High?

priority-confusedThe answer is simple: How does this problem affect me and my ability to work?
Every problem effects roles within a business differently. The best person to answer the question is the person it affects – you. You determine the priority of the requests you make, based on how the issue is impacting your work.

A printer being unavailable when it not needed is low impact, and would be a low Priority 1 problem. The same printer being unavailable when an urgent printed document is needed to be sent to a client today would classify as a Priority 2. A client waiting to sign a document there and then would classify the same problem as Priority 3 – High.

As you can see from the example above, the priority of the call is determined by you, and how the incident effects your ability to function as part of the business. When raising the call via email or the Online Portal, select the priority you feel is appropriate to the incident. Remember, if you wish to raise a high priority (Priority 3) request, you can raise it via telephone.