The way you engage with LCS is changing.
About the change
If you would like to find out a bit more about the LCS Online Support Portal initiative, why we are implementing this change, and how this will affect you, please spare a few minutes of your time to watch the information video below:
How to register for the Portal
Registering for the Portal is easy. Simply fill in the form below with accurate information and once you are happy everything is correct, submit the form. You will receive a prompt if your application is successful and from then you just need to wait to hear from LCS who will email you with your login details.
Using the Portal
We have created some instructional videos for you to watch that explain the basics of using the Portal. While it is designed to be as simple as possible, we recommend that you take the time to view these videos before using the Portal to ensure you can raise support requests easily, and efficiently.
Raising a new support request
In this video, we demonstrate how LCS Clients can access the Online Service Portal and use it to create support requests that will be automatically raised with the LCS Technicians.
Reviewing an existing support request
This video explains how you can take a look at your existing requests you have raised with LCS and track the progress the technicians are making without the need for a telephone call.
Changing password and personal information
This video provides a guide on how to update any personal information that you need to change on a permanent basis i.e. Surname after marriage, Portal login password.
Below we have included 2 relevant articles from our Knowledge Base section of the website that describe how you can choose the correct priority for your support request. You can find more useful guides just like this on our Knowledge Base webpage.