Note: We are unable to setup any home working without the online request being completed, please do not call or message the service desk until you have done so.
Overall LCS Group Statement
LCS continues to monitor the Coronavirus disease (COVID-19) developments with our primary focus on ensuring the health and safety of our team, customers and anybody else we engage with. We wish to do this while mitigating business impacts for our customers as much as we possibly can. In support of this, as of Tuesday 17th March 2020, we have activated Phase II of our business continuity plan and are meeting regularly to keep abreast and adapt to changes as they happen. No further visitors will be allowed to enter the LCS headquarters and all deliveries or collections will be done by unattended means outside of the building. If you need to deliver or collect anything from LCS, please call in advance so we can arrange exchange just outside of our reception.
Although none of our team are showing any signs of infection, effective as of Monday 23rd March 2020, all LCS staff will be self-isolating and working from home. This is a strategic and precautionary measure to prevent the inevitable likelihood of spread amongst our team if we all stayed in the same location. This solution means we can limit the impact on our team at any one time and continue to service our customers with minimised disruption. As a technology-lead company we are in the fortunate position that we can still effectively serve our customers from any location – head office or remote.
For our customers, we are making efforts to mitigate service disruptions, including working with our vendors to ensure we have adequate hardware supply to accommodate potential disruptions. That said we are already seeing availability of laptops becoming extremely limited with lead-times haphazard and up to 4-6 weeks, if we can even obtain any at all.