Support Desk

A range of options to suit you

LCS offers tailored, tiered levels of support to suit your needs and budget – from Pay as you Go or Flex Support with Guaranteed Response from just £75 a month up to fully managed solutions which offer unlimited levels of service for a fixed price.

Fully managed solutions

  • Responsive – all calls are managed via our sophisticated Help Centre where you can track calls, progress and anticipated fix times.
  • Flexible – telephone, remote connection and onsite services as required.
  • Preventative – our experts are alerted to issues before they affect you ensuring your network stays healthy and secure.
  • Electronic asset management system – for real-time information on your hardware and software plus configuration and operational status.
  • Personal – quarterly meetings with your dedicated account manager to ensure your network continues to be secure, stable, reliable and productive.